Return & Refund Policy

At Elegantpet1, we want you and your furry friend to be completely happy with your purchase. Every product is carefully selected and prepared with love and attention to detail.

If you are not satisfied with your order, please review the return and refund policy below. If you have any questions, our customer service team is always happy to assist you.

Return Window

We accept eligible return requests within 30 days of the date your order is delivered.

To be eligible for a return, the item must be:

Unused and unworn
In its original condition
Free from pet hair, stains, odors, or other signs of use
Returned with its original packaging and accessories, when applicable
Not damaged due to improper handling or use

For hygiene and safety reasons, we may not be able to accept products that have been worn or used by pets.

Non-Returnable Items

Certain products cannot be returned for health, hygiene, or personalization reasons. These may include:

Used pet wigs
Used hats or headwear
Used pet clothing
Personalized or customized items
Final-sale items
Items that have been damaged, altered, washed, or otherwise used

If you are unsure whether your purchase qualifies for a return, please contact us before sending the item back.

How to Request a Return

To request a return, please contact us at:

Email: order@elegantpet1.com

Please include the following information in your email:

Your order number
Name of the product you wish to return
Reason for the return
Photos of the product, if applicable

Our team will review your request and provide return instructions if your return is approved.

Please do not send your order back before receiving return instructions from us.

Return Shipping Costs

If the return is due to a change of mind, incorrect size selection, or another reason unrelated to a product defect or our error, the customer is responsible for the return shipping cost.

If you received an incorrect, defective, or damaged item, please contact us before returning it. If the issue is confirmed to be our responsibility, we will work with you to find an appropriate solution.

We recommend using a shipping service with tracking when returning an item. Elegantpet1 cannot be responsible for items lost or damaged during return shipping.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item was defective or damaged when received.

Partial Refunds

A partial refund may be issued if a returned item:

Shows signs of use or wear
Has pet hair, stains, odors, or other contamination
Is damaged after delivery
Is missing original packaging, accessories, or components
Has been altered, washed, or modified

The amount of any partial refund will depend on the condition of the returned product.

Damaged or Incorrect Orders

We carefully inspect and package orders before shipment. However, if your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

Your order number
A description of the problem
Clear photos of the item
Photos of the shipping package and packaging, if applicable

After reviewing your request, we may offer a replacement, refund, or another appropriate solution.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible at order@elegantpet1.com.

We will do our best to accommodate cancellation requests before an order enters processing or is shipped. Once an order has been processed or shipped, cancellation may no longer be possible.